Returns and Exchanges
My Way D&A Tailoring: To avoid returns, please do not order items to test. Please also note that ALL items are only made after ordering. If necessary, individual adjustments are possible for an additional charge. Also use the size chart to check if you have chosen the right size for you. If you have any questions, you can reach us at info@schneidereihamburg.com.
If you would like a return, please report the return to info@schneidereihamburg.com within 14 days (so that we can check whether you have a right to return) and in this case send the item back to us immediately. All items on offer are non-returnable and RETURNS excluded! Please note that we are a tailor shop and make to order! Thanks for your understanding.
PROCESSING YOUR RETURN OR EXCHANGE
Please click the button at the bottom of this page to process your return or exchange. You have the option to exchange your item for a different size or item. If you have any questions, please contact: info@schneidereihamburg.com
Returning your items
Place the items in the original packaging in which the order was delivered.
Complete the enclosed returns form and place it in the box along with the items.
Seal the box securely and use the return label included in the package.
If an alternative box must be used, ensure that no other labels are attached to it.
If the prepaid return label is missing, please contact our customer service.
Drop off your package
GET A REFUND
Your package (If we demonstrate that you can return the item) must be returned to our warehouse within 14 days of receipt of the goods. After receiving your return, we need 3 days to issue a refund. The refund will be made to the original purchaser's credit card.
IMPORTANT INFORMATION
Items must be returned to us in perfect condition with tag and seal attached exactly as received. In the event of an item deemed faulty and received damaged, you must contact us within 7 days of receipt with photos and a detailed description of the damage.
Return
My Way D&A UG
Osterbrooksweg 71
22869 Schenefeld
Germany
info@schneidereihamburg.com